Excellus BCBS Provider Attitude &
Program Satisfaction Data
PCP Provider Attitude Changes
Changing behavior begins with changing beliefs
The Provider Attitudes and Beliefs Survey is a measure of the clinician's perceptions about musculoskeletal pain and how well these align with current evidence.
Many clinicians have a biomedical view of pain, which has contributed to the runaway costs and poor outcomes in spine care, including the opioid crisis.
A biopsychosocial view is more consistent with prevailing evidence, and results in more appropriate care.
Spine Care Partners training helps transition clinicians away from a purely biomedical view and toward a biopsychosocial view.
Our data demonstrate that this transition consistently occurs as a result of the training.
DC & PT Pain Attitude Changes
Changing behavior begins with changing beliefs
The Pain Attitudes and Beliefs Scale (PABS) is a measure of the clinician's perceptions about musculoskeletal pain and how well these align with current evidence.
Many clinicians have a biomedical view of pain, which has contributed to the runaway costs and poor outcomes in spine care, including the opioid crisis.
A biopsychosocial view is more consistent with prevailing evidence, and results in more appropriate care.
Spine Care Partners training helps transition clinicians away from a purely biomedical view and toward a biopsychosocial view.
Our data demonstrate that this transition consistently occurs as a result of the training.
PCP Satisfaction
The Spine Care Partners program is designed for the busy PCP clinician
The educational program facilitates clinical decision-making for spine-related disorders
Clinical decisions made at the level of the first-contact provider have a huge impact on episode of care costs
Aligning clinical decisions with clinical guideline recommendations (or evidence-based care) improves patient care
Guideline concordant care reduces wasteful spending and improves patient outcomes
Over 91% of PCP’s report above average, good or excellent satisfaction with the program
DC & PT Satisfaction
The Spine Care Partners program is designed for the busy chiropractor
The educational program facilitates clinical decision-making for spine-related disorders
Clinical decisions made at the level of the first-contact provider have a huge impact on episode of care costs
Aligning clinical decisions with clinical guideline recommendations (or evidence-based care) improves patient care
Guideline concordant care reduces wasteful spending and improves patient outcomes
Over 93% of Chiropractors report above average, good or excellent satisfaction with the program
Provider Retention & Engagement
PSPN systematically engages providers with educational materials to support their practice and clinical skills
Providers receive email & text communications on a weekly basis
Providers open these e-mail communications at a rate higher than industry standards
Engagement data indicates that providers value the content contained in the email campaign